How We Collect and Use Your Personal Information
Velmora™ collects personal information to provide, improve, and protect our Services.The information we collect depends on how you interact with our website.We may use your personal information to:
• Provide and improve our Services
• Process orders and payments
• Communicate with you
• Comply with legal obligations
• Prevent fraud and enhance security
• Protect our rights and users
What Personal Information We Collect
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.
Information You Provide Directly
We may collect:
• Name
• Shipping and billing address
• Email address
• Phone number
• Payment confirmation details
• Account login credentials
• Customer support communications
Some features require certain information. If you choose not to provide it, some Services may not function properly.
Automatically Collected Information (Usage Data)
We may automatically collect:
• IP address
• Device and browser type
• Pages viewed
• Time spent on site
• Interaction data
This information is collected using cookies, pixels, and similar technologies.
Information from Third Parties
We may receive information from:
• Shopify (our ecommerce platform provider)
• Payment processors
• Analytics and advertising partners
Payment information is processed securely by third-party processors and is not stored directly by Velmora Restore™.
How We Use Your Information
Order Fulfillment
To process payments, ship products, manage returns, and provide customer support.
Marketing & Advertising
We may send promotional emails or advertisements tailored to your interests.
You can unsubscribe at any time using the link in our emails.
Fraud Prevention & Security
We use data to detect suspicious activity and protect our business and customers.
Service Improvement
To analyze performance and improve user experience.
Cookies
We use cookies to:
• Improve website functionality
• Remember your preferences
• Analyze site traffic
• Deliver relevant advertising
You can manage cookies in your browser settings.
Our website honors the Global Privacy Control (GPC) signal where required by law.
How We Share Personal Information
We may share information with:
• Payment processors
• Shipping and fulfillment partners
• IT and analytics providers
• Advertising partners
• Legal authorities when required
We do not sell personal information for monetary compensation.
In the past 12 months, we may have shared limited personal information (such as identifiers, usage data, and purchase history) for advertising purposes as defined under applicable U.S. privacy laws.
Children’s Privacy
Our Services are not directed to individuals under 16 years of age.
We do not knowingly collect personal information from children.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure. Use caution when transmitting sensitive data online.
Data Retention
We retain personal information only as long as necessary to:
• Maintain your account
• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Your Privacy Rights
Depending on your location, you may have the right to:
• Access your personal data
• Request deletion
• Request correction
• Request data portability
• Opt out of targeted advertising
• Restrict processing
• Withdraw consent
You may exercise your rights by contacting us at the email below.
We will not discriminate against you for exercising your rights.
International Transfers
Your information may be processed outside your country of residence.
Where required, we rely on appropriate legal safeguards such as Standard Contractual Clauses.
Complaints
If you have concerns about how we process your personal data, please contact us.
If you are located in the EEA or UK, you may lodge a complaint with your local data protection authority.
Contact Information
For privacy-related questions or requests, please contact:
Velmora Restore™ is the data controller for purposes of applicable data protection laws.