Refund policy
Payment, Returns & Refund Policy
Payment Policy
We aim to make your shopping experience with VELMORA™ simple and transparent.
All prices are displayed in your local currency whenever possible. If currency conversion is required, the final amount charged may vary slightly depending on the exchange rate or fees applied by your bank, card issuer, or payment provider.
By completing your purchase, you agree to the final price displayed at checkout.
Returns & Refunds
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or unusable, please contact our customer support team within 30 days of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
Once your claim has been reviewed and approved, we will offer either:
- A replacement at no additional cost, or
- A full refund to your original payment method
Please contact us at support@velmorastore.com.
90-Day Money-Back Guarantee
We want you to feel confident shopping with VELMORA™.
If you're not completely satisfied with your purchase, you may request a return within 90 days of delivery.
Simply contact our customer support team at support@velmorastore.com, and we'll guide you through the return process.
Returned products should be sent back in reasonable condition and may be subject to inspection before a refund is approved.
Once approved, refunds will be issued to the original payment method used for your purchase.
Order Cancellation
Orders may be canceled within 1 hour of purchase.
After this period, your order may already have entered processing or fulfillment, and cancellation may no longer be possible.
If you need to cancel your order, please contact us as soon as possible at:
While we will always do our best to accommodate your request, cancellation cannot be guaranteed once fulfillment has begun.
Order Changes
Need to change your shipping address, correct your information, or modify your order?
Please contact us within 1 hour of placing your order.
Once your order has entered processing or fulfillment, changes may no longer be possible.
We recommend carefully reviewing your shipping information before completing your purchase.
For assistance, contact:
Refund Processing
Once your refund has been approved, it will be issued to your original payment method.
Depending on your bank, card issuer, or payment provider, it may take several business days for the refund to appear in your account.
Please note that processing times are determined by your financial institution and are outside of our control.
Fair Use Policy
Our 90-Day Money-Back Guarantee is designed to give genuine customers confidence when shopping with VELMORA™.
VELMORA™ reserves the right to decline refund or return requests where there is reasonable evidence of fraud, misuse, or repeated abuse of our return policy.
This may include repeated purchases and returns of the same product or attempts to unfairly take advantage of promotional offers.
Contact Us
If you have any questions about payments, cancellations, order changes, returns, or refunds, our customer support team is here to help.
Email: support@velmorastore.com
Customer Support: Available 24/7
VELMORA™ — Shop with confidence, backed by our 90-Day Money-Back Guarantee.